Q: I completed eight workouts last month but my membership deduction did not change.
A: If you are a participant in one of our insurance reimbursement programs, and you completed eight or more workouts, your reimbursement will occur two months after the month of participation. The reimbursement will not show up as a credit on your bank statement. Rather your monthly membership fees will be reduced to reflect the credit. If you miss a month, your future reimbursements will follow this same schedule.

For example, if you complete eight workouts in July, the reimbursement for July will be applied in September and your September bank draft will be reduced by $20. Likewise, if you do not complete eight workouts in August, your October bank draft will not have the $20 reimbursement applied, and should reflect your normal membership fee.

Q: When I signed up earlier this month I paid for next month in advance. Why will a payment be taken at the end of this month?
A: If you join on or before the 15th of any month, your initial payment pays your membership to the 15th of the following month. The first draft will then pay your membership until the 15th of the 3rd month.

For example, if you join on June 10 your initial payment is for June 10 through July 15. The first draft will occur on June 30, which will pay for July 15 through August 15.